Job Description

Job Description:

·         2 to 5 years in a Onsite Support/Service Desk environment in a corporate environment

·         Perform all onsite installation, configuration, repair and maintenance of desktop, laptop, Tablets, mobile device and related software. Diagnose and configure basic network, port     

          Activation and deactivation at all SHC clinics. 

·         Provide administrative support and management for Active Directory and Citrix base EPIC account for SHC and ensuring SLA target are met.

·         Be the first point of contact for the end users for all technical issues/ service requests

·         Create incident and service requests

·         Provide troubleshooting and technical support via phone, web based tools and email

·         Provide Voice based and remote  Technical Support to end users for all standard desktop issues

·         Carry out troubleshooting/ OS and Application installations through remote management tools

·         During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams.

 

        Desired Skill Sets:

·         Fluent in Spoken English Language

·         Strong written English and interpersonal skills

·         Field Support required

·         There will be little travelling to client places

·         Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

·         Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA’s / iPad / iPhone/ Peripherals / Generic PC Software’s

·         Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

·         Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems

How to Apply

Kindly drop out email with your resume to [email protected]

Job Categories: IT / Tech Support. Job Types: Contract. Salaries: 40,000 - 60,000.

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