Full-Time Product Support Specialist
Job Description
Cutting-edge software-as-a-service products require analytic, energetic, inquisitive people to continuously push customers to be their absolute best.
TalentBin is looking for these dynamic people to help us scale our Product Specialist Team. Based in San Francisco, this team drives customer success by delivering exceptional customer education and support, while learning from our customers and helping shape our product vision, and serving as trusted subject matter experts on recruiting to help our customers find and engage awesome candidates for their hard-to-fill job openings.
We’re not looking for computer science grads; we’re eager to talk to energetic people with an entrepreneurial spirit looking to get their careers in technology started in an exciting way.
Apply if:
– You want to help build a tech product for an industry leader but you don’t code.
– You’re patient and understand the importance of good customer experience to company growth.
– You’re a great communicator, writer, and problem solver.
– You’re excited by working on a small, collaborative team and recognize that success for any product is ultimately measured by the success of the product’s customers.
– You’re well organized, detail-orientated, and self-driven.
Again, we’re looking for the best people we can find. We’re already have a great staff in place, but short of cloning, it’s time to hire!
Drive customer success through:
- Managing customer onboarding to make sure that customers are set up for maximum success
- Studying customer usage to make data-driven arguments that help customers be better users of TalentBin
- Using great written and oral communication to answer customer questions and push customers forward
- Listening to customer feedback, analyzing it, and working with our product and engineering teams to get new features scoped and prioritized
- Owning projects that move TalentBin forward, like creating scalable educational materials, developing and refining workflows, designing and implementing programs to improve TalentBin data accuracy and coverage
About TalentBin: TalentBin by Monster makes award-winning open-web talent search tools. TalentBin’s search engine consumes all the implicit professional activity people engage in across the web, makes sense of that information, and helps recruiters make use of it to find otherwise unfindable and unreachable talent, and recruit them. TalentBin is the industry leader in the exciting emerging markets of open-web talent search, recruiting CRM, and recruitment marketing automation.
How to Apply
If you value technology and innovation and love working in a fun, fast-paced, and exciting environment, this would be a great opportunoity for you!
Want to apply? Go here to apply through Monster's careers site.
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